WiFi Connection Issues - Lack of Instructions

Ask a question on the use of the SteakAger or anything about the process i.e. meat selection, time in the box, trimming technique ....
markheidenreich
Posts: 2
Joined: Fri Dec 30, 2016 6:47 pm

WiFi Connection Issues - Lack of Instructions

Postby markheidenreich » Fri Dec 30, 2016 6:55 pm

My unit would not connect to the internet upon install as instructed.

After hours with SAM on the help line (via E-mail) I learned that your wifi name must be a single word. Mine was "mark internet" and it had to be changed to "mark" or a single word. That data would have been helpful in the instructions.

I then needed to reset the unit to factory settings. Again, no instructions provided. Turns out you need to plug in and unplug 4 times to reset.

After hours figuring this out with SAM, I finally have my unit connected via wifi.

Suggestion - How about a simple led display stating temp, humidity and days in the fridge. Would have made me a much happier customer as I could care less about checking my meat remotely.

dal290la
Posts: 1
Joined: Sun Jan 08, 2017 4:03 pm

Re: WiFi Connection Issues - Lack of Instructions

Postby dal290la » Sun Jan 15, 2017 3:41 pm

I unplugged mine 4 times and it won't reset. It still blinks 11 blue flashes?
Any guidance would be greatly appreciated

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jsfb7pts
Site Admin
Posts: 172
Joined: Wed Apr 27, 2016 2:54 pm

Re: WiFi Connection Issues - Lack of Instructions

Postby jsfb7pts » Mon Jan 16, 2017 10:47 am

You can get additional information on the FB page
https://www.facebook.com/groups/thesteakagerfamily/
[color=#FF0000]Jack

Jay's BGE
Posts: 1
Joined: Mon Dec 26, 2016 6:07 pm

Re: WiFi Connection Issues - Lack of Instructions

Postby Jay's BGE » Thu Feb 16, 2017 1:13 am

I unplugged and plugged in 4 times as well and nothing. I don't see any flashing lights, no idea where to look. The only light that comes on is the UV light. I'm seriously frustrated with this after good results.

Raise_the_Steaks
Posts: 7
Joined: Thu Apr 20, 2017 12:29 am

Re: WiFi Connection Issues - Lack of Instructions

Postby Raise_the_Steaks » Thu Apr 20, 2017 1:42 am

jsfb7pts wrote:You can get additional information on the FB page
https://www.facebook.com/groups/thesteakagerfamily/

What should potential clients without FB do?

j.freudenburg
Posts: 3
Joined: Wed May 10, 2017 10:12 pm
Location: COLORADO

Re: WiFi Connection Issues - Lack of Instructions

Postby j.freudenburg » Wed May 17, 2017 8:58 pm

The FB page goes on and on, with no way that I can see to search for a specific word or phrase. I am likewise frustrated.

btornga
Posts: 1
Joined: Thu Jul 06, 2017 5:11 pm

Re: WiFi Connection Issues - Lack of Instructions

Postby btornga » Thu Jul 06, 2017 5:18 pm

Same issue. I am beyond frustrated! Zero support with this POS

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jsfb7pts
Site Admin
Posts: 172
Joined: Wed Apr 27, 2016 2:54 pm

Re: WiFi Connection Issues - Lack of Instructions

Postby jsfb7pts » Thu Jul 06, 2017 6:13 pm

[color=#FF0000]Jack


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